Privacy and Security
We understand and share your concern about security and privacy. The information that you provide when placing a web order with Velvet & Sweet Pea’s Purrfumery, LLC is secure — it cannot be read or tampered with during transmission.
Our checkout process uses industry-standard Secure Socket Layer (SSL) technology to encrypt and scramble all personal information, including your name, address and credit card information, so that it may not be read by others as it travels over the Internet.
For your security, we authorize your credit card after we obtain confirmation that your card is valid and has not been reported lost or stolen. We also verify that the "Bill to" address matches the address on the credit card being used. It is not uncommon for a credit card authorization to fail. If we experience this with your credit card, we will contact you so that you have the opportunity to provide another credit card.
NOTE: Email is not encrypted, so please do not transmit your credit card number in email. Use only our site's checkout process to send your credit card information to us.
Under the Fair Credit Billing Act, the maximum that your bank can require you to pay for any fraudulent charge on your credit card is up to $50. Should you ever suspect a fraudulent charge on your credit card, notify your credit card company immediately.
Will you share my personal information?
Velvet & Sweet Pea’s Purrfumery, LLC will never sell, trade, or rent the email addresses or personal information of any customer or gift recipient to any third party, nor will we share this information with any third party, except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide. We may provide statistics about our customers, sales, traffic patterns, and related site information to certain reputable third-party vendors, but these statistics will not include any identifying personal information. We will disclose personal information only when we are required by law to do so.
Our order form collects customer contact information such as name, address, email address, telephone number, and credit card financial information that is needed to process and bill an order. The contact information is used to send information about orders and our company to our customers, and to fulfill orders and get in touch with customers if necessary for customer service. We also collect contact information about gift recipients to ensure timely gift delivery. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience and for marketing and promotional purposes.
Velvet & Sweet Pea’s Purrfumery, LLC never collects or maintains information at our web site from those we actually know are under 13 years of age. Additionally, we do not sell products that are for purchase by children. We do, however, sell some children's products for purchase by adults. If you are under 18 years old, you can use Velvet & Sweet Pea’s Purrfumery, LLC only with the permission of a parent or guardian.
If we have a question about your order, we may contact you by email; however, we never send unsolicited email such as newsletters and promotional information to our customers unless you have indicated that we may add your name to our mailing list. If you would like to join our mailing list, you can register for it on the right side of our site, by clicking on Newsletter. Recipients of our newsletter and other promotional information are always provided with a way to opt out of receiving future mailings.
How to Contact Us